• Brett Bowser

  • 27 de abril de 2021 16:10

  Zendesk Community Manager

  Hey Rony,

  Great question! As Andrew mentioned, there's no option to customize ticket statuses currently in Support. That being said, this is is something our product managers are looking into currently. I would recommend following our Announcements page where we share product releases and updates. Once we have more information to share it will be posted there :)

  Let me know if you have any other questions!

• Andrew J

  • 25 de abril de 2021 11:13

  Community Moderator

  No this is not an option, these statuses are built into the workflow of zendesk.
  You can however, create a custom field to add a independent status option, but you still need to use the workflow status is of open, pending, on hold, solved or closed.

• Rony Levi

  • 4 de maio de 2021 15:26

  Thanks a lot

• Amitai Koren-Lawrence

  • 5 de setembro de 2022 04:18

  Hi,

  Just got into working with Zendesk and this can be a great option to have: customizing/adding statuses.

  Amitai

• Dave Dyson

  • 7 de setembro de 2022 02:14

  Hi Amitai, and welcome to the community! 
   
  As it happens, we have a closed Beta around customizing ticket statuses. You can find out more in this product feedback thread, which I'd encourage you to follow and add your suggestion to for visibility to our product team. Customize Status Field Values
  

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