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How long are Solved tickets searchable

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Jeff Friedman

Publicado 08 de mar. de 2021

When a ticket status is changed to Solved, how long are they searchable within Zendesk?

 

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    Andrew J

    Community Moderator

    Solved and closed tickets remain searchable even after archiving. See https://support.zendesk.com/hc/en-us/articles/203657756-About-ticket-archiving

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