Textbox to filter by Agent name
ConcluídaFeature Request Summary:
There should be a filter line to filter the list of agents by their name.
It should be a contains and not a startswith filtering.
Description/Use Cases:
We have around 500 Agents (Full and Light) in our Zendesk instance.
Similar to the legacy UI we want to filter by name of the agent and not navigate to page 2, 3, 4 or 5.
Business impact of limitation or missing feature:
Time to administer a Zendesk instance is increasing and Usability is not as good as in the legacy implementation.
Other necessary information or resources:
See attached mockup.
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Hi Josef, Thank you for your feedback. You will be happy to know that the search box feature has now been released, so now you can search agents by name.
Por favor, entrar para comentar.
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