An easy way to add alternative text (alt="") to an image for accessibility

15 Comentários

  • Carrie Boogaart

    I have a need for this as well. We have a Provider who uses a screen reader and we are looking to add alt descriptions to each image, which is overwhelming when we will have to go into the html code for each article. Thanks for considering!

  • Janice Nam

    We have thousands of articles in our knowledge base and it would be super helpful to: 

    1) Identify articles that have embedded images without having to go into the actual article. 

    2) For articles that do have embedded images especially multiple images, an easy way to add alt text for each image.

    3) Add alt text at the time of uploading the image to an article.

    Many thanks,



  • Zach Brown

    This feature would be a HUGE delighter! In order to ensure compliance with the WCAG 2.1 standards, alt-text on images is simply table stakes these days. The current process for adding alt-text in Zendesk Guide is very cumbersome and a lot of commonly used knowledge base programs (Confluence, Salesforce Knowledge) have already solved for this. I've found Zendesk Guide to be vastly better than these other programs in so many ways (as someone who had never used ZD before 5 months ago), so I was actually rather surprised to come across the gap.

  • Richard Boardman

    This is Rick here from Zendesk Product Accessibility. Thanks for this suggestion, I will make sure it is on the Guide team's roadmap. Please do not hesitate to reach out if you have more Accessibility feedback.

  • Christopher Sims

    I wish to agree with those who have mentioned this. I am hopefully going to be working for someone with a ZD instance in the near future. As I am a user of screen reading tech, this is going to assist my productivity no end. Please could you also consider perhaps some kind of app integration that would generate descriptions retrospectively? 

  • Liz Kiernan

    I would also like to see this feature!

  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi All, not sure if you are aware of it but it's already possible to quickly add alt text to images in content blocks we are planning to bring this feature to the article editor in the future as well :) 

  • Lars Holm Sørensen

    What is the timeline for getting this feature into the article editor?


  • Katarzyna Karpinska
    Zendesk Product Manager

    It should be available by the end of this quarter :) 

  • Faith George

    Need this badly, currently migrating to Zendesk from another program and the alt+ text for my (over 200) documents is going to take weeks.


  • Maddy Snyder

    Looking forward to seeing this improvement Katarzyna Karpinska! So important for accessibility.

  • Marina Kutt

    Hello Katarzyna Karpinska! Do you have any news on this, please?

  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi All, 

    We'll soon be releasing a major update to managing images in Knowledge Base and we hoped we'll be able to include in it a tool to add alt text (similarly to what's available already in content blocks) Unfortunately it won't be technically possible in the nearest future. We still plan to add it but it won't be possible this year. 

  • James Grant

    Katarzyna Karpinska re "major update to managing images in Knowledge Base" - looking forward to what you have in store there! Today I badly miss any type of DAM integration.

  • Jason Handcock

    We're currently looking at our SEO optimisation and AI chat integration, adding simple alt-text is something we want to implement so this feature would be very well used by us.


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