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How do I write an "Official Comment" after someone else already has?

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Travis Morabito

Publicado 16 de abr. de 2020

Once someone already uses the "Official Comment" on a Suggestions Post, I lose the ability to send an additional "Official Comment", even if the person who originally used the "Official Comment" was my profile.

 

Is there a way to always have the option to use "Official Comment" available to me?


Example seen below:

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    Devan La Spisa

    Zendesk Community Manager


    Hello Travis Morabito,

    So when a post is marked as an official post, the only way to make your post an official comment would be to remove the official comment status from the previous post. Otherwise, there is no way to mark multiple posts as an official comment. I move your post to our Gather Product Feedback Forum so our devs can consider implementing it for future updates. 

    Best regards.

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