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Differentiating Abandoned Call Tickets for Hang-ups after Call-back Requested

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Kate Clasby

Publicado 13 de mar. de 2021

We'd love there to be some kind of indicator on abandoned call tickets to show it was abandoned (or hung up) after a call-back was requested.  As of right now, they look the same.  OR, have an option to disable abandoned call tickets after a call-back was requested. 

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    James Beniston

    This would be awesome and something I already struggle with while using 3CX.

    If a customer pro actively decides to have a call back or leave us a vmail this should not count as abandoned. 

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