We have several customer complaints who sent a message > receive answer bot request > and close their demand by clicking on "Yes this article answer my demand, Close the ticket".
The thing is, many customers are still waiting for an answer from the customer support. Obviously no answer will be provided because ticket is closed.
In consequence, customers gives a bad review.
So would it be possible to add a sentence explaining that ticket will be solved, and customer will not receive any answer from support ?
It could help a lot.
Por favor, entrar para comentar.