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Can't relate tickets created query with filters

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Aguinaldo Junior

Publicado 21 de jun. de 2021

Hey there! 

So, i'm trying to filter  "tickets created" query by ticket group and assignee name filters but it's not working (i'm able to filter only by date, using "data selector" filter after i chose "tickets created" using "edit filter"). Can someone help me with this?

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    Marie-Cathrine

    Hi Aguinaldo,

    Are the filters you have selected in the data filters from the same dataset that the query was build in? If not, that would most likely be the issue as they are not connected in any way then.

    If you did not have the option to select a dataset before selecting the filters, the filters and the query should be within the same dataset - is that the case, I would need some more information about how your query and dashboard is set up in order to determine if it is a bug in Explore or something in the setup.

    #helpsome regards,
    Marie-Cathrine Sørensen
    Developer @ helphouse.io

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    Aguinaldo Junior

    Hi Marie, i was in fact selecting the wrong dataset, thanks you for your assistance on this matter!

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