Links aren't working in Trigger Response to Emails
Hi,
We have added the following <a href=""></a> tags to our trigger body (auto response trigger) and the hyperlink is not clickable or anything, it is just plain text. Please assist?
<a href="www.google.com">text here</a>
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Hi Davis,
It should work if you add the protocol to the url, e.g.: <a href="https://www.google.com">text here</a>
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@... Yes, that is exactly what we tried and it doesn't work, it comes out as plain text that you cannot click.
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Dave Dyson is there any other feedback on how to troubleshoot this? Is there some setting we need to enable?
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Hi Davis, thanks for your patience. I think this may require some deeper investigation – can you try contacting our support team? Contacting Zendesk Customer Support
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Sorry for the delay, I had to enable Rich content from Admin Settings > Tickets > Settings for <a href></a> tags to work! Cheers!
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Glad you got it working, Davis!
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Hi Everyone,
I think this is no longer working. We've been getting clients reaching out stating it no longer links to our helpcenter.We have rich content enabled with the same <a href=“Our Link to our Help Center”>Help Centre</a>
So it appears to be broken.
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Hi Bart,
It seems that you are using an incorrect format. It should look like this.
<a href=“https://www.yourcompany.com/”>Help Centre</a>
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Hi, it looks like the ticket settings page has changed - we do not see an option to enable rich content anymore and can't get links to work:
Is there a workaround for this? We have enabled rich content under Channels > Email > Rich content in email -
My links to the ticket are not coming in as links in the notification emails I have it like this: (also don't see the rich text option in admin)
Ticket - <a href="{{ticket.url}}">{{ticket.url}}</a>
Why isn't it making a clickable link?
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Hi Andres,
You'll have to locate the notification trigger or automation and select Edit. Then modify the action or actions as needed.
The following placeholders insert ticket links in the email body:{{ticket.link}}or{{ticket.id}}.
For information on working with placeholders, see Using placeholders.
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Thanks Gab I will give it a shot.
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