Formatting Descriptions on Ticket Forms
Hello! I would like the ability to either
- Add formatting to the "Description shown to end users" part on a ticket form
- Add a hyperlink or PDF to a ticket form
We have various "Service Request Types" that we want users to select from when they submit a ticket, and we want a way to define those for clients. This will help them decide which service request type is most applicable for their particular request.
Right now, if I have various individual lines in the description with their corresponding definitions, the system lumps everything together into one paragraph on the end-user side. It would be good to be able to separate the lines, make some of the text bold, etc.
The second idea would be to link a URL or PDF document to the form so people could review it for more information about the types. It could say something like, "Click here to view definitions of the Service Request Types".
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+1 here. We really need a way to line brake the description of certain fields. It doesn't make sens to be able to add a ton of text without any formatting....
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+1 for all the great reasons already given.
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+1 to this feature request.
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+ 1 this would help our users to be able to decide which form to fill out
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Zendesk any update on the above?
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+1 for this request
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Would be great to be able to add formatting and read-only fields for ticket forms in Support and on guide
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@Brett Bowser checking in to see if there is any update to this?
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Hey Brett Bowser
Do we have any updates on this feature request?
Custom statuses are already available, so could Zendesk allocate resources for this long-awaited feature?
The Gather posts have formatting options, but ticket descriptions for end users do not, which is very limiting. -
How do I limit the characters to 600 that the requester types in the Description of the form?
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Hi Edward,
At this time, we don't have a native option or a condition wherein we can set a minimum or limit the characters that an end-user can send to create a new ticket. However, this can be done via DOM manipulation (document object model). Elements rendered by the HTML to summarize, but this is custom code and cannot guide you on implementing this. The idea will be to set a "maxLength" attribute value to the Description field in your ticket form. I hope that helps. Thank you!
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Hi! Is there a way to only change the text color on a string of text in the descriptor? We want to highlight/draw the eye on specific items in only one of our forms' end-user descriptions but I'm having trouble locating a way how. Currently, the .form-field p in the style.css code changes the text color for all forms. :)
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Hello Hannah Lucid, you can add it at the end of your style.css something like this:
#request_custom_fields_1234567_hint {color: coral;}
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