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Resolved: Change sender address when creating a NEW ticket on behalf of the requester



Publicado 22 de mai. de 2015

When we create tickets on behalf of our customers, as per this article https://support.zendesk.com/hc/en-us/articles/203690946-Creating-a-ticket-on-behalf-of-the-requester, we need a way to change which email address we send the ticket from. Currently, it uses the default support address, but we would like the flexibility to change to one of the non-default addresses that are configured on the email channel.

Note this was resolved with the release of the Zendesk-made app "Select an Address" Available here: https://www.zendesk.com/marketplace/apps/support/46799/select-an-address


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