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Add 'Remove cc' trigger/automation action



Publicado 13 de fev. de 2012

Dear Zendesk

It would be great to have a bit more control over 'cc' functionality via triggers.  In addition to being able to specify end users as cc on tickets via triggers (https://support.zendesk.com/entries/71421-add-cc-as-trigger-automation-action), please could you add a new trigger action 'remove cc'?

(Business case: allow the agent to send a one-off notification to another user, allowing them to add a on-time private comment to the ticket, but not copy them in on all future correspondence on a ticket.  In the interests of streamlining agent workflow as much as possible, I'd like to automate this process.)

Thanks


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