Allow articles to be posted to multiple sections


425 Comentários

  • Steve Wiseman

    I don't want to repeat but I specifically want to relate to Barry's comment re multibrand, variables and conditional text.

    Zendesk is a great HC but it's not trying to be a full CCMS with all functionality as used by tech writers such as variables, conditional text and reusuable text. 

    A suggested workflow for Barry would be to author in Paligo (cloud-based professional authoring tool) and then click a button to push into Zendesk. You could make your single topic that would then push into the multiple brands/articles that you need with the exact desired output. 

    This takes nothing away from Zendesk. It adds additional functionality. 

    You can get more info, and speak to me here:

  • Nicole Saunders
    Zendesk Community Manager

    Hi Agnes - 

    The feature that the team has been working on around posting content in multiple places in your help center is currently in beta. You can find more information on that here: Content Blocks EAP

  • Bogdan Andrei Sturzoiu

    Hi Kirsten,

    not 100% sure at this point but it seems like it's going to be part of a bunch of Guide Enterprise features to be launched this year - so yes.

  • Christian Colding

    Hi guys,

    First off, thanks to everyone who has provided their use cases. It definitely helps us to understand the problems you are facing, so we develop the right solution.

    Second, this is not something we are planning to add anytime soon. We acknowledge the use case, but we are simply focusing on other things at the moment. We might be able to touch on this late in the year.

    While I understand if that is not exactly the answer you were looking for, I hope I have been clear enough that it's unfortunately not coming anytime soon.

  • Brett Bowser
    Zendesk Community Manager

    Hey Aswin,

    According to our Product Manager's response here this will be released as a Guide Enterprise feature. No further information to provide at this time but once there's an update available it will be posted here.



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