Zendesk Talk with Video Option

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3 Comentários

  • Jenny Gillett
    Zendesk Product Manager

    Hi Shiva, 

    Thank you for reaching out about your request for Video, I am happy to be able to tell you that we have this feature on our roadmap for 2022. We will be starting discovery and gathering some customer use cases around this early in the new year. The first use case we plan to deliver will be giving the ability for an agent, who is actively chatting to a customer over Messaging to escalate that conversation to a voice call that has video capabilities. This will be a native feature within Zendesk Talk. I know this is not your exact use case as you want to be able to make an outbound call from the user profile. During discovery, we can also do some research into your use case. Please let us know if you would be happy to talk to us more on this and I can arrange a call with you? 

    1
  • Stephanie Moore

    Hi Jenny, 

    Do you have an update on if video calls are still being explored and if so, any potential timeframe?  Thanks!

    1
  • Carrie Adkisson

    Hi Jenny Gillett,

    I would also love an update on this as we want to start a video consultation project very soon. As this was planned for 2022 and the year is almost over, is this available now?

    Thank you!

    0

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