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Zendesk Talk features

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Jamie Howarth

Publicado 12 de jan. de 2021

Hi Team, We service 17 different inbound phone lines, to view each line and staffing and customers waiting and agents logged in, you must open the tool several times for each one or toggle between each selecting and unselecting and refreshing - this is not that user friendly. Any future updates on splitting out phone lines on one page to provide a better, cleaner user friendly view on the above?

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3 comentários

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    Touch Afterpay (secure-paynow)

    Totally agree - this would be a game changer!  Make it happen @...

     

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    Felix Malm

    Seconded as well. 

    Would like the possibility of applying several call groups as live data filtration on one dashboard. 

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    Widson Reis

    Zendesk Product Manager

    Hi,

    (...) you must open the tool several times for each one or toggle between each selecting and unselecting and refreshing

    Could you please clarify the comment above? Are you referring to the Talk Dashboard or the Talk Admin page? 

     

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