Feature request: Ability to send out text messages
I was asking support on how to send an outbound text message, and they told me that it can't be done and that I should suggest it as a feature on this forum.
Here's the scenario:
• Customer contacted us via contact form, and requested we respond via text message
• We need to send an outbound text message to them.
With how it currently works, there is no way to actually send out a text message, because it created a ticket as an email end user.
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I can't believe this still isn't a feature. I need this ability.
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Hi team,
Bumping this thread.
I want to be able to reply to incoming voicemails via reply text.
This would need to be done via a manually entered phone number as the voicemails do not come through with a user attached.
Is this function available? Planned? Talked about? -
I think I figured out why we can't do this. The rules maybe different when we initiate the text conversation. Having to have the person opt in, and options to opt out.
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Hi all,
We do have the ability to send a proactive text using tags and triggers, to send the message via Text. Have a read of this article, under the section "Create a proactive ticket" it might help with your use case.
Regards
Jenny
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