Ticket export tool for End-users (Export tickets by organization)

71 Comentários

  • Jiri Kanicky

    In 7 years Zendesk is not able to provide simple export to CSV option in customer portal. Just mind blowing. This shows total lack of support from Zendesk to paying customers who requested this several years ago.

    4
  • Darren Bell

    Does Zendesk actually listen and action any of these requests, other than posting platitudes? 

    We have been on Zendesk for 18 months now and so many requests we have put forward are against existing posts that are many years old with lots of supporting posts from other users. This is another one to add to our list of requests. Zednesk already does it in the Agent view!

    The Customer Portal is lacking in several areas - in searching / filtering, especially when you have many tickets in the list. It certainly hasn't improved in the last 18 months.

    1
  • Kimberly Stewart

    Our Company will greatly benefit from this, as our top clients are requesting a way to export the "My Activities" list. This way they can also see the statuses for their tickets as well in excel format.

     

    Thank you!

    0
  • Amanda Williamson

    My clients are desperately requesting this feature as well. The tool is very limited for an end user. 

    0
  • Kirill Akimov

    Hi Zendesk Team!

    We also experience the same problem and our customers need this feature in their Help Center profiles.

    1
  • Krishnamurthy Veeraraghavan

    Hi Zendesk Team

    Nowadays we see the export option is getting more critical and lots of our customer are asking for it.

    It will be good if zendesk team look at it and have this option enabled.

    Looking for your reply

     

    0
  • Holly

    Any updates to this?

    0
  • Michael Fecht

    Our bigger customers and business partners have requested this feature.

    • What is the problem?
      End users have no opportunity to export a list of their requests.
    • Why is it a problem?
      Some of our end users have a huge amount of requests. Especially these customers have the requirement to process the tickets for billing or reporting issues. At least an export to csv would be very helpful.
    • How do you solve the problem today?
      Currently the customer will get a list on demand, that is exported manually by an agent out of an explore dashboard.
    • How would you ideally solve the problem?
      There should be an export button on the 'My Requests' page. This should work for all tabs (my requests, requests I'm CC on, organisational) and it should recognize current filtering (including search). At least an export to csv is needed. The export should contain all ticket fields that are visible for end useres.
    • How big is the problem (business impact, frequency of impact, who is impacted)
      For our business partners this issue is a major issue, although we have chosen to provide the lists manually. This causes unnecessary efforts in our support teams and creates a dependency between customer's workflows and our teams with the risk to gain dissatisfaction.
    2
  • Dave Dyson
    Zendesk Community Manager
    Hi Holly, no updates at present.
     
    Thanks Michael for your additional use case information!
    0
  • Yuji YAMANAKA

    We really want this function as well!!!!

    0
  • Krishnamurthy Veeraraghavan

    Most of the customer are asking this option available and can this be looked upon with high priority.All the other tools have this functionality.

    0

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