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Unable to write in a chat ticket (Workspace Agent mode)
Respondido
Publicado 23 de set. de 2021
The agents can´t write in a whatsapp ticket. They are in workspace agent mode.
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Pesquisas recentes
Sem pesquisas recentes
Publicado 23 de set. de 2021
The agents can´t write in a whatsapp ticket. They are in workspace agent mode.
0
1 comentário
Adrian Joseph Magboo
Hi Juan!
It looks like the agent hasn't assigned the ticket to himself yet. In Agent Workspace, the agent needs to take the ticket first then submit it as open before they can join and type in the ticket. More details here about answering messages in Agent workspace.
I hope this helps.
Regards,
Adrian
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