Guide community tips for Help Center
AfixadoCheck out these Guide tips for your Help Center!
Follow this post and we'll update you when we add a new tip.
Tips from the community
- Adding a notification banner to your Help Center - contributed by Wes
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Add multilingual welcome note (placeholder text) in search box along with user name - contributed byTeam Diziana
- Add note and warning boxes to your articles - contributed by Daniel Murphey
- How to add tabs to your Help Center home page - contributed by Tal Admon
- Adding a video background on a category page - contributed by Tal Admon
- Request feedback after negative article vote - contributed by Tal Admon
- Recovering deleted Help Center content - contributed by Felix Stubner
- Back up your Help Center articles with the click of a button - contributed by Felix Stubner
- Create a table of contents automatically in Help Center articles - contributed by Nicolas Galluzzo
- How to put all sections and articles on home page - contributed by Vladan Jovic
- Allow community users to post embedded YouTube videos - contributed by Vladan Jovic
- How to show article labels as tags on Help Center articles - contributed by Wes and Jacob C Christensen
- How to export knowledge base content from your Help Center as PDF (get the app) - contributed by Patrick
- Add a home icon to your bread crumb navigation - contributed by Baruch
- Adding colored notes in articles - contributed by Tina Vo
- Add colored notes to articles based on keywords - contributed by Daniel Cooper
- Add expandable promoted article with article body - contributed by Customer Support Theme
- Default table formatting for Help Center articles - contributed by Lucky Herzberger
- Knowledge Capture publishing workflow - contributed by Andrew Schreiner
- Knowledge Capture publishing workflow - contributed by Anton Maslov
- multilingual content creation workflow - contributed by Jacob Christensen
- Our KCS implementation with Zendesk - contributed by Cale Shapera
- Adding an outside (non-helper) link in your header or other pages in your theme - contributed by David Raboy
- Adding agent badges in community - contributed by Brian Scavullo
- Export Guide article data as CSV - contributed by Scott Havard
- Custom Guide color theme selector - contributed by Chris Stock
- How to embed videos with a timestamp in Guide articles - contributed by Zac
- Expanding images in Help Center articles - contributed by Joshua Tallent
- How to get feedback on specific articles in Help Center - contributed by Scott Bowen
- Requiring a ticket attachment if a certain dropdown is selected - contributed by Karen D Snyder
- Displaying subsection lists on the category page - contributed by Amy Gracer
- Add sorting to your tables in Guide - contributed by Amy Gracer
- Showing predefined answers for custom field values in your Help Center webform - contributed by Andrei Kamarouski
- Add estimated reading times to articles - contributed by Sheldon Grimm
- How to make a table of contents (TOC) for Article template - contributed by Ifra Saqlain
- How to make section pages without pagination - contributed by Ashleigh Rentz
- Category page with (conditionally) expandable section lists - contributed by Ashleigh Rentz
- Add an arrow to scroll back to the top of the page - contributed by Trapta
Tips from the Zendesk team
- How can I remove the Submit a Request link from my Help Center - contributed by Jon Brummel
- Displaying an alternative author on your Help Center articles - contributed by Jake Bantz
- Selectively hiding Help Center components using Curlybars - contributed by Jake Bantz
- Redirecting traffic from deleted Help Center articles - contributed by Elliott B.
- Setting up a request-only Help Center - contributed by Rebecca
- Hiding article comments with Curly bars - contributed by Ray Roth
- Adding a disclaimer to a specific ticket form in your Help Center - contributed by Leah Guest
- Displaying satisfaction ratings and overall score in Help Center - contributed by Jennifer Rowe
- Customizing status icons for community posts - contributed by Laura Hippert
- Hiding the sign-up button on your Help Center - contributed by Ricardo
Be sure to also check out our Help Center customization section of Advice and Troubleshooting for more tips and solutions.
We'll continue to add tips to the list as we get them, so keep 'em coming!
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Hi there,
It seems like I can't get access to a few articles here, including:
- Customizing status icons for Community posts - contributed by Laura Hippert
Is the article still available, or is this an issue of account access?
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Hey mariliam!
This article seems to have been moved to a draft section, so I'm checking with the author to find out if that's intentional. Thanks for the heads-up!
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Thanks so much Jessie! I'm trying to figure out how to do this and that seems to be the only article available with this information :)
Thanks again,
Mari
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Hey mariliam,
I checked with Laura and it sounds like the article needs to be updated. Once that's done it'll be live again!
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Hi everyone,
I just added a tip to the list that was posted back in February, but I missed it! So here you go:
- Bypass topic list page - contributed by Sherri Anderson
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And another one that I missed, this time during vacation. Thanks, Vladan!
- Show more than five items in Recent Activity - contributed by Vladan Jovic
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Annnnnddddd we have another new Guide tip and this one is a goody!
- Export Guide article data as CSV - contributed by Scott Havard
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We had temporarily removed the Customizing Status Icons tip because it was out of date.
But it's been updated and is back now! (Thanks, Laura!)
- Customizing status icons for community posts contributed by Laura Hippert
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A new tip from Ricardo on our Support team:
- Hiding the sign-up button on your Help Center - contributed by Ricardo
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Awesome new tip for customizing your Guide theme:
- Custom Guide color theme selector - contributed by Chris Stock
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Hi,
I am not able to view the answer for: "Lock the Search bar to the top of the article in Help Center"
I want to maintain the search box in the same position with the same length throughout all the pages.Can anyone please tell me how this could be done?
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Hi Tushar!
The Tip you're referencing is very old and out-of-date, and it's been archived, but it looks like we forgot to remove it from this list! I've gone ahead and taken it out. I'm so sorry for the confusion!
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A Friday treat for you! A new tip for embedding videos in articles:
- How to embed videos with a timestamp in Guide articles - contributed by Zac
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Here's a Help Center tip that got by me last month! It's on the list now!
- Expanding images in Help Center articles - contributed by Joshua Tallent
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A great new tip from Scott about setting up redirects for articles using JavaScript:
- Knowledge base redirects using JavaScript - contributed by Scott Havard
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Awesome new Help Center tip for you! Check it out:
- How to get feedback on specific articles in Help Center - contributed by Scott Bowen
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New tip!
- Requiring a ticket attachment if a certain dropdown is selected - contributed by Karen D Snyder
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Hi all clever people. I'm looking for a way to include metadata on our community_topic_list_page.hbs and community_post_list_page.hbs pages, similar to Zendesk's own 'About our community' block, but I can't get it to work :/
I've tried figuring it out from the Help Center Templates developer documentation (https://developer.zendesk.com/apps/docs/help-center-templates/introduction), but haven't had any luck.
Any help on how to achieve this will be much appreciated :) -
Awesome new tip from Jacob you might be interested in!
- Notify Slack when a new post has been added to the community - contributed by Jacob C Christensen
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Cool tip from community moderator Amy:
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Tip for using redirects to include an article in multiple sections:
How to include an article in multiple sections - contributed by Alejandro Colon
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Such a great tip from our friend Andrei! Check it out!
- Showing predefined answers for custom field values in your Help Center webform - contributed by Andrei Kamarouski
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A new help center tip for you!
- Add estimated reading times to articles - contributed by Sheldon Grimm
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I cannot understand how comments in Guide cannot automatically create ticket in Zendesk as it is allowed in the Facebook integration (and so much others integrations) 🙃🙃🙃 ¯\_(ツ)_/¯
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Hi Raphaël Péguet - Officers.fr -
There's a thread here that might be worth you upvoting and/or adding your use case information to -- and Kasper's comment indicates there some intent to at least provide the ability to "listen" for updates, if not create tickets automatically: Converting community posts into tickets
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Hi, does anyone know if it is possible to overwrite the translations for 'content_tags_label' ?
'Related to' in english might be fine, but the german translation 'Verknüpfung mit' is not really nice and instantly understandable for the reader. But this translation is not included in the manifest.json
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