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Ticket statuses request

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Anton

Publicado 29 de out. de 2021

It will be cool to add custom ticket statuses or customize the existing ones as we're limited to building our workflows.

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    Elaine

    Zendesk Customer Care

    Hi Anton,
     
    Right now, there's no way to add custom ticket statuses within the system status field.
     
    A workaround for this is for you to create a custom ticket field where you and your agents can specify the custom ticket status according to your workflow.
     
    Hope this helps!

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