"It’s on our roadmap"
If we were to rank the sentences we use the most in Product Management, the “It’s on our roadmap!” would surely be on top of the list. We, Product Managers, live and breathe roadmaps, create them, examine them closely on a nearly daily basis and reprioritize them based on your feedback, market changes, unforeseen dependencies, and other factors. We often have to make hard decisions that are not visible to our customers and could be hard to understand.
Introducing dynamic roadmap
To turn things around and increase the transparency in our communication we’d like to introduce to your our Guide: Knowledge Management dynamic roadmap.
In the dynamic roadmap embedded in this post, you can see the features we are currently working on, the ones that have been just released, and the ones we consider to take on next. We hope that by clicking through the feature cards and seeing how important they are for the customers and also reading the updates it’ll be easier to understand why some of our prioritization decisions.
If you’d like to leave your feedback regarding any of the features please leave it either as a separate post in our Guide Feedback Topic or directly in the feedback section of the feature cards in the roadmap itself. Our team will be tracking feedback shared in both locations to ensure your voice is heard.
Safe Harbor notice
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, feature or functionality, and should not be relied upon in making purchasing decisions.
The development, release, and timing of any features or functionality described for Zendesk’s products remains at the sole discretion of Zendesk and is subject to change without notice.
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