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Type field can't be reverted to status ticket

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Berlinger & Co. AG

Publicado 11 de nov. de 2021

Dear Zendesk team,

Once the a Type field has been selected, it cant be reverted to Type: ticket

In many cases, the status ticket would be the match but it is not possible to return to this status. "Ticket" as some times (issues/topic) is isolated so it is neither a "Problem" nor an "Incident" just simply a "Ticket".

Please make it possible to revert to the instance "Ticket".

Best regards,

Jon

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2 comentários

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    Amie Brennan

    Hey Jon,

    Your best option here would be to just set the ticket back to a "question" in the Type field. This will technically remove it from the problem/incident workflow for tickets in Zendesk and in reporting just show up as a plain old ticket. 

    There's never been an option to select "ticket" that that drop-down. However a great suggestion nonetheless. :)

    Best,

    Amie

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    Berlinger & Co. AG

    Hi Amie,
    Thank you for your feedback.

    So if I use the tag "Question" it will appear as "Ticket"... Then why not just call it "Ticket" from the very beginning?

    I guess this is something Zendesk has to figure out :-)

    Best regards,

    Jon

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