Zendesk Explore: Chat comments

Respondida

23 de dezembro de 2021 17:10

Is there a way to report on the Chat satisfaction comments? For example, [Chat ID], [Chat Date], [comment] in the last seven days where the Chat is rated as bad? I had trouble finding any field similar to the word 'comment' in Zendesk Explore: Chats.

3 Comentários

Sebastian Gonzalez Franco
- 29 de dezembro de 2021 15:32
por lo visto la unica solucion de eso es pasar los chats a tickets, por ahora no exista una manera masiva para obtener los comentarios de los chats

2
StanekBitcoinBos
- 30 de dezembro de 2021 13:39
- Editado
Reporting satisfaction in a chat comment would be a good solution, it would improve the work of many people.

1
Ramin Shokrizadeh
- 10 de janeiro de 2022 07:57
Zendesk Product Manager
If you are using Chat with Support via tickets, you can look at using these recipes to report on the comments on the ticket:

https://support.zendesk.com/hc/en-us/articles/4408838658074-Explore-recipe-Bad-ratings-with-comments

https://support.zendesk.com/hc/en-us/articles/4408825376282-Explore-recipe-Display-all-customer-satisfaction-comments

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