• Ramin Shokrizadeh

  • 10 de janeiro de 2022 04:44

  Zendesk Product Manager

  Hi Sebastian,

  Thanks for your question. The best way to report and analyse the CSAT comments is to export the chats from the History page to a CSV file and look at the 'rating_comment' column. 

  To learn more about how to export chats, you can read this article: https://support.zendesk.com/hc/en-us/articles/4408893866778-Reviewing-and-exporting-past-chats-in-History#:~:text=Click%20the%20Actions%20dropdown%20menu%2C%20and%20select%20Export%20chat%20details,agents%20in%20the%20same%20account. 

  If you are comfortable with code, you can also build a report using our APIs: https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/#search-chats 

  -Ramin

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