Restrict access for chat agents
RespondidaIt should be able to restrict chat agents' access only to tickets assigned to their department
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For tickets in Support, you can restrict ticket visibility by group: https://support.zendesk.com/hc/en-us/articles/4408831313050-How-can-I-prevent-agents-in-one-group-from-seeing-another-group-s-tickets-
If you are a Chat only customer and want to restrict access in the History tab, you can use custom roles and permissions to accomplish this (feature available on Enterprise/Premium plan only)
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Hi,
Unfortunately, this is not a reply to my concern.
I am not a Chat Only customer, we do use the Suite Professional. So I can restrict an agent's access to a certain group of tickets in Zendesk Support, however, I can not restrict them to only see certain Chat tickets. So this makes it basically impossible for me to give my agents access to Chat and thus disables a whole feature for us.
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To restrict past chats, you need to use a custom role and that is tied to Suite Enterprise. You can learn more about custom roles and the restrictions you can set on things like history here: https://support.zendesk.com/hc/en-us/articles/4408893917338-Creating-custom-Chat-roles-and-assigning-users#topic_atq_tvc_k1b
Por favor, entrar para comentar.
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