Recording organization when merging tickets in Support

2 Comentários

  • Dave Dyson
    Zendesk Community Manager
    Hi Chris -
    It's not possible to modify tickets once they're in Closed status. Adding a tag to the duplicate tickets (perhaps by creating a macro, so agents don't have to remember the tag's spelling) would provide a way to measure those tickets going forward, though.
  • Chris Spindler

    Thank you.

    Would a macro work to reduce the agents' effort in populating the required fields _before_ closing the ticket by merge?  Would the organization data survive the merge?

    Please forgive the obvious question - I am _very_ new to Zendesk.



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