I am reporting on the number of tickets per organization per month. The report (mostly) works.
I have a high number of "unassigned" tickets that turn out to be duplicate tickets, closed by merge. I care about the duplicates because they may indicate an underlying problem at the client site and they represent work done by the agents.
Is there a way to assign the organization to the closed ticket without significantly increasing the agents' workload? "Close by Merge" is pretty efficient but does not allow one to assign the organization.
Por favor, entrar para comentar.