The new UI - internal/public text change

3 Comentários

  • Comentário oficial
    Amisha Sharma
    Zendesk Product Manager

    Hello All,

    Thanks for providing feedback. As we work on redesigning the reading and writing experience, your feedback is very valuable. I'm looking to meet with you 1:1 or in a group to get feedback on the new designs.

    Please do not post your personal information when responding to this request, but please let us know if you're open to meeting 1:1 or in a group setting to provide feedback on a few new designs. Thanks! Once we hear back from you, we'll coordinate time with you and send a calendar invite for a 30-minute session. 

  • Ross Malyon

    any updates?

  • Amisha Sharma
    Zendesk Product Manager

    Thanks, Ross Malyon for providing feedback. We made the decision to not carry over drafts across channels as there can be different channels (plaintext or richtext) available in the channel switcher and it is difficult to retain formatting when carrying the drafts over, so we wanted each channel to treat drafts separately. However, we do see how this is inconvenient for customers who have a workflow like yours. We are looking into how we can improve this and will be sure to keep a watch on this thread for more feedback. Thanks!


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