How do I ensure that ALL responses from customers come to the Unassigned Tickets Inbox?


1 Comentários

  • Chandra Robrock
    Community Moderator
    Most Helpful - 2021

    Hi Joe! Here's a trigger that I use at my company that will automatically un-assign any tickets that reopen from a Solved status that might be helpful for your use case as well.


Por favor, entrar para comentar.

Powered by Zendesk