The way our team works, we don't want to assign cards to individual users, but ZenDesk INSISTS that you do in order to mark the card as done. This means that when users follow up after the card has been filed, it only notifies a support team member who may not be working, or may not be available? We have embarrassed ourselves countless times with this.
How on earth do you change this setting so that every open ticket always always goes to the shared inbox?
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