How do I calculate how many tickets are in pending status each day?

4 Comentários

  • Alex Zheng
    Hey Jenny,
     
    You should be able to use the backlog dataset to get this information. I would try something like the following with the status being filtered for pending tickets:
     

     
    Best regards,
    0
  • Mubashir

    In order to obtain this information, it is likely that you will be able to use the backlog dataset. If I were you, I would try something like what is shown below, with the status being filtered for pending tickets:

    0
  • Jenny

    Thank you, Alex! 

    Also, is there any way to filter by ticket form on the backlog history dataset? 

    0
  • Alex Zheng
    Hey Jenny,
     
    Looks like ticket form filter is going to be added to the backlog dataset soon as you can read here but is not available at the moment.
     
    Best regards,
    0

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