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Handle page navigation
Publicado 25 de jan. de 2022
Hello,
I'm developing top bar & background located app and looking for way how to handle that agent have opened (not create, just open existing record) ticket's or user's detail. Or just simple handle any page navigation changes.
Thank you in advance for your help.
Best Regards,
Matus
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2 comentários
Sebastiaan (Sparkly ⭐)
Hey Matus,
You can't really see where the agent is navigating, as the apps are inside (sandboxed) iframes.
What you can do it make your app available for the ticket_sidebar, user_sidebar and organization_sidebar locations. You don't add any UI there, you hide the app.
Then you setup communication between the sidebar locations and your background, there's a sample here, where a sidebar gets control over the top_bar:
https://developer.zendesk.com/api-reference/apps/apps-core-api/client_api/#clientinstanceguid
You can trigger logic and send data to the other instance/location. In this case what ticket/user/organization the agent is looking at.
https://developer.zendesk.com/api-reference/apps/apps-core-api/client_api/#clienttriggername-data
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Matus
Hi Sebastiaan,
Thank you for your help. I already found solution of this problem and it's very similar to your.
As you mention I extended my app of ticket_sidebar & new_ticket_sidebar locations. After they get activated they call client.get('ticket.id') and broadcast this info to top_bar location over BroadcastChannel (https://developer.mozilla.org/en-US/docs/Web/API/BroadcastChannel).
Best Regards,
Matus
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