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Trigger for when a User record is created / amended

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Darren Bell

Publicado 07 de mar. de 2022

From what I can see you can only create triggers against tickets.

Is there any way to have a trigger or other mechanism that is fired when a user record is created or suspended? 

We have Zendesk connected up to Salesforce but trying to keep the Contacts in Sync is a manual process and people forget!

Any sugestions?

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    Dane

    Zendesk Engineering

    Hi Darren,
     
    Automations and triggers were designed to work on ticket updates or they have conditions that will fire depending on the elements of a ticket. As it turns out, we don't have a native feature available to notify users of a newly created user record. I'll mark this as a feedback for further review and let's hope that other users have the same use case to drive the demand for the feature. 

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    Hess

    We need this feature too.

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