Can no Longer Paste Images in Support Tickets
Prior to yesterday's (March 14, 2022) enhancements, if an image was attached to any ticket in Zendesk Support, we could copy and paste it (full-size) into any other ticket. (This is helpful when providing a client with step-by-step instructions, because the image can be input into those instructions, as opposed to our client having to open attachments and connect them to the instructions.)
We use this feature for macros as well - to insert an image at the end of our tickets that provide our clients with useful information (for example, if we're offering a particular new service or if we need them to complete a survey).
Beginning yesterday, images can no longer be pasted into tickets. Why? How do we reverse this? We do not like this "enhancement". It's causing us to have to re-work our entire support process.
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Hi Meg Ramos
I went ahead & created a ticket for you on your behalf as this needs further troubleshooting. Please expect an email from us soon. -
It's really quite frustrating. I have to keep clearing cookies for the URL and then even it's next to impossible when I want to paste two images in the same ticket. It only allowing us to paste one photo that even gets stuck and we have to clear the cookies.
Please do something. Thanks in advance.
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Hi Walter,
Please make sure that Rich content is selected as the format n the comments settings under Admin Center > Objects and rules > Settings.
By selecting the following, you can drag and drop or copy + paste images in the message editor on the ticket like the screenshot that I've sent above.
Thank you!
Kind regards,
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I tried making the above changes and my agents are still not able to paste images into support tickets. Instead, we keep getting the below error message
Image cannot be pasted due to authentication requirements
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Issue seems to be resolved for me without doing anything. Thanks DJ Buenavista Jr.
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Hi all,
Anyone has any solution for this? We are facing same issue but not sure since nothing has changed in configuration since months and agents were able to copy/paste images in ticket reply.
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