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Feature Request- bump priority based on number of responses



Publicado 17 de mar. de 2022

In our experience, it would be beneficial to have a bump priority setting based on how many times a user responds. This request comes up due to the fact that SLAs are removed when a user responds to their ticket multiple times and so when we sort by SLA the ticket loses its priority. We cannot come up with an elegant solution to this problem. 


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