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Add ticket number to Subject of email

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Peter Monaghan

Publicado 29 de mar. de 2022

Hi Dev team,

Any plans of adding the ticket number to the email Subject. 

This would be useful for a variety of reasons. Someone who logs a lot of ticket, this would make tracking of specific tickets easy with a ticket number in the subject.

An added benefit would be to be able to add the ticket number into a new email subject and that email would automatically be routed to the original ticket, instead of it creating a new ticket and the team somehow have to know to merge it with the original ticket.

This would save people from finding an email chain to reply to, they could just send an email update with the ticket in the subject.

 

Thanks

 

 

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    Lou

    The Product Manager Whisperer - 2022Community Moderator

    Have you looked at your email template? (Admin Center>Channels>Email)

    I'm not that technical with what's in there, but it should be fairly easy to add the ticket id to all outgoing emails. We've done it for some marketing items we wanted to include(clickable links and such).

    Keep in mind, this is for all outgoing emails (CC's, replies, etc.), but I would think the ticket number would almost always be relevant.

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