• Lou

  • 31 de março de 2022 02:17

  Community Moderator

  

  You can contact them here:

  https://support.zendesk.com/hc/en-us/articles/4404617865498

   

• Amanda

  • 31 de março de 2022 02:56
  • Editado

  Thanks Lou - we've already reached out to Zendesk through every way we could possibly find. Hopefully they fix this soon.

• Brett Bowser

  • 31 de março de 2022 15:09

  Zendesk Community Manager

  Hey Amanda,
  
  Sorry to hear you're not able to access your account. I'm going to create a ticket on your behalf and route it over to our customer care team to get this issue resolved.
   
  You'll receive an email shortly stating your ticket has been created so feel free to reply back to that email with the subdomain of your account along with any other information that could help.
   
  Thanks for bringing this to our attention!
  
• loic falletta

  • 29 de agosto de 2022 19:08

  Hi Brett, 

  I am actually having the same issue as Amanda. We also paid for the year... Could you please contact me as well? 

  Thanks. 

• Audrey Ann Cipriano

  • 30 de agosto de 2022 04:06

  Zendesk Customer Care

  Hi loic falletta I'll raise a ticket on your behalf so we can check this for you. You'll receive an email shortly :) Thanks!

• Naureen Anwar

  • 26 de janeiro de 2023 04:46

  Zendesk did the same thing to us. I opened a ticket and just wanted assurance that someone within Zendesk was looking at it. I haven't gotten a response and customers have been reaching out to us. This is definitely unacceptable.

   

• Amanda

  • 26 de janeiro de 2023 05:46

  Naureen Anwar I'm so sorry you're going through this too! They resolved everything for us when we had the issue, but I ended up contacting them through LinkedIn and that got their attention. Seems they've been monitoring this thread as well so hopefully they answer and help!

• Naureen Anwar

  • 26 de janeiro de 2023 14:42

  Amanda, thanks for your kind words. We have been trying everything including Twitter but haven't had any luck so far. Did you contact them via their LinkedIn page or did you reach out to individuals on Linkedin?

  The sad thing is that it's been over 24 hours since our page has been down and no one has bothered to give us a response yet. I do hope there is a resolution.

• Amanda

  • 26 de janeiro de 2023 14:47

  Naureen Anwar I actually posted to my own LinkedIn page and tagged them by @-ing them in the actual post. That garnered quite the response, so since it's been over 24 hours with no reply, I'd give that a shot. 

• Brett Bowser

  • 26 de janeiro de 2023 17:13

  Zendesk Community Manager

  Hey Naureen,
  
  Sorry to hear you're experiencing issues with logging into your account. I bumped the priority of your ticket and I'm reaching out internally to see if we can get a response back out to you ASAP.
  
  Thanks for bringing this to our attention and I will keep you posted when I find out more.
  
• Naureen Anwar

  • 27 de janeiro de 2023 13:24

  Hi Brett,

  We still haven't heard anything from the support team or any update on the ticket. Not sure what else to do.

  It is disappointing not to have any response from the Zendesk team.

• Nick S

  • 13 de abril de 2023 18:25

  Hi ZenDesk Support, I cannot login to my old account, the account seems to be deleted, i did not receive any warning of this or notification, i need to re-activate my account. I created this account to specifically contact support because when the chat bot sent me a "code" i never received it, how do i speak to a live person to get my account re-activated and my info back up? Please help, thank you. 

• John Espina

  • 13 de abril de 2023 19:15

  Zendesk Customer Care

  Hi, 
  
  Good day! This is again John, I am already working on this ticket #11427373 and will merge this to avoid confusion.
  
  Thank you!
  
• loic falletta

  • 20 de maio de 2023 18:16

  Hi, I am getting the same issue as last year but this year your invoice went to spam. Is it possible to perform payment and enable my account again? (final reminder was 3 days ago)

   

  Thank you!

• Brett Bowser

  • 22 de maio de 2023 14:33

  Zendesk Community Manager

  Hey loic,
  
  I'm going to create a ticket on your behalf so we can get your request routed to the appropriate team. 
  
  You'll receive an email shortly stating your ticket has been created.
   
  Cheers!

• Roger Smith

  • 22 de maio de 2023 14:56

  My team also discovered this morning that our account (website) is also no longer existent. The community seems to be about the only thing I have access to. I have tested both on and off network and same thing, page cannot be found. 

   

• Brett Bowser

  • 23 de maio de 2023 02:35

  Zendesk Community Manager

  Hey loic,
  
  I'm going to create a ticket on your behalf so we can get your request routed to the appropriate team. 
  
  You'll receive an email shortly stating your ticket has been created.
   
  Cheers!
  

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