Which is the best CMDB to use with Zendesk

Pluriell SRL (EMEA Partner EUR)

• 19 de abril de 2022 14:48

Hello,

Currently using Zendesk Support for internal user support, I plan to implement a CMDB (Configuration Management Database).

Is there a CMDB recommended to use in complement with Zendesk Support ?

Thank you 

• Dion

  • 19 de maio de 2022 14:43

  Zendesk Customer Care

  Hey Renaud,
  
  We do not have any recommendations for a CMDB but you can look into our Marketplace to check. Here are some examples:
  https://www.zendesk.com/marketplace/apps/support/77836/ezofficeinventory/ 
  https://www.zendesk.com/marketplace/apps/support/177747/assetsonar/ 
  
  Regards,
  
  Dion
  
• Pluriell SRL (EMEA Partner EUR)

  • 20 de maio de 2022 06:59

  

  Thank you very much

• Zhongshu Li

  • 14 de julho de 2022 02:40

  Dion Thses CMDB app can support M2M API get metadata from Customer Management system write to Zendesk support system organization's customized field, can it ?

   

   

• Brett Bowser

  • 14 de julho de 2022 15:08

  Zendesk Community Manager

  Hey Zhongshu Li,
  
  You would want to reach out to the developers of the app to confirm that information. We wouldn't have that information on our end since we're didn't create the app unfortunately.
   
  You should be able to find their contact information directly on the app page in our marketplace.
   
  I hope this helps!
  

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