Hello! I would like to implement a survey for users that visit our help center after a negative vote and this is requested from many others Zendesk users.
I found a good option here https://support.zendesk.com/hc/en-us/community/posts/4409506755866-Request-feedback-after-negative-article-vote .
Does anyone tried it? I have few questions about it and I need help!
My concerns here are
- Where the feedback generated with the workaround code for the not useful votes will go (special que, …).
- this will code applied to all articles in the database? can I just test it with one?
Por favor, entrar para comentar.