Please include SLA in View Conditions

2 Comentários

  • Nicole Saunders
    Zendesk Community Manager

    Hi CJ - Thanks for sharing this feedback and for using the feature request template. 

    We'll make sure the PM is aware of your request, and encourage others who like CJ's idea and would like to see similar functionality to up-vote their post. 

    You may also be interested in this recent functionality improvement announcement: 

    An easier way to see upcoming SLA breaches

    0
  • Gerardo

    Hi, 

    I agree to this, Ideal would have also a condition based on metrics example ticket SLA Next reply time breached or Agent working time breached. 

    0

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