As suggested by Premier Support team I would like to post my feedback and suggestion below for a new analysis tool to track Zendesk Talk issues and some further guidelines for Talks.
Basically I’m talking of the requirement for Internet connection to sufficiently use Zendesk talk. There are points listed in below articles, however I just feel they’re a bit generic, or too technical (network engineering related) – maybe I just feel they’re being a bit long (a few A4 pages), or it’s just me. But I hope to get something more specific in terms of what we’re able to easily check on the spot – for example Internet speed – how high it should be exactly? (100Mbps or 40 Mbps).
I know there is an existing Twilio network test but from my experience it has been generating pass results like 99% of time, only to see agents with pass result having same issues later on.
I would think of Zendesk developing a tool specialized for Talk that can quickly capture, pinpoint exactly where the issue is in a reported Voice call – from customer end, from agent’s end , Internet connection or device , etc. I know we have Explore tool that can provide some of those details, but can we get a faster, easier to use tool?
Talk network requirements
Preparing to use Talk
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