Sorting by "Subject" in Views Removal
Recently Zendesk has removed the ability to sort by Subject in the views.
This is an important feature for us since our agents often have to update multiple customers at a time and sorting by Subject helps them locate tickets with similar/same subjects.
Not having this ability leads us to spending more time on searching for related tickets and updating them one by one, which far from time-efficient.
Please, consider bringing back this functionality.
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+1
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Hi everyone, please see my comment in the original announcement article here.
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