Pesquisas recentes


Sem pesquisas recentes

Attachment link in Explore report



image avatar

Tom Erik Skjønsberg

Zendesk Luminary

Publicado 01 de jul. de 2022

I am looking for a way to pull out the attachment link to include in ticket reports from Support. If anyone has a way to do this it would be highly appreciated.

What I am looking for is to include links for all attachments in a ticket as a separate column. So I have i.e. the following information:

Ticket ID - Reason dropdown value - Product dropdown value - link to image attachments customer sent in

Been trying to look for a way to do this, but I'm getting stuck. At the moment agents are manually adding links to a shared file, which is sort of a mess to sort out when preparing reports for some delivery partners.


3

2

2 comentários

I would love to be able to do this, pulling pictures for training would be invaluable 

0


Also pulling dates when attachments were added would be very hepful, either on the ticket events or in Explore

0


Por favor, entrar para comentar.

Não encontrou o que estava procurando?

Nova publicação