Ticket Form Error

5 Comentários

  • Brett Bowser
    Zendesk Community Manager
    Hey Maki,
     
    Is this happening in the agent interface or in your Help Center? If in the Help Center, there may be some custom code that is causing this error to show up when you attempt to submit a ticket.
     
    Any additional information you can share with us may help point you in the right direction. 
     
     
    0
  • Maki Suzuki

    It happens in the help center for end users.
    I don't know which code is wrong. Help me

    0
  • Maki Suzuki

    We just modified the code a bit from the Copenhagen template

    0
  • Maki Suzuki

    https:// our domain /hc/ja/requests/new?ticket_form_id=XXXX

    https:// our domain /hc/ja/requests/ 

    It seems that there is an error when transitioning..

    0
  • Tipene Hughes
    Zendesk Developer Advocacy
    Hi Maki,
     
    Tipene here from the Developer Advocacy team - hope you're doing well! 
     
    So I can take a look at your code in a bit more detail, I'm going to pull this into a private ticket. You should be seeing an email from me shortly.
     
    Thanks!
     
    Tipene
    0

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