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Internal Articles can be linked into Chats
Publicado 06 de jul. de 2022
With Zendesk Support when using Public Replies or Email you are unable (Rightly so) to link in Internal Articles.
However when serving Chats this is possible which confuses the end users who get a link they cannot access.
Why is this possible and can the Chat functionality match Public replies / emails in not allowing articles to be linked.
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Richard Harris 2
Image showing that Internal Article (marked with lock symbol) has the Link Article option when serving a Chat
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