Find out what kind of Action is missing from Macros
Hi Zendesk team,
Is there anyway to find out how many macros are missing specific Actions? For example, if we would like to see how many macros have topic Actions, but sub-topic actions are missing from all the active Macros, is there an easy way to figure out which macros and how many of them?
For this purpose, I was thinking it would be beneficial to get the information so that agents don't need to tag the sub-topic manually by themselves. It would be helpful to find this information so that we can update the macros to add sub-topic under Actions.
I did some digging on my end but was not able to find a way to accomplish what you're looking for at this time. It may be worth taking a look at our App Marketplace to see if there's a 3rd party integration available that can help.
I'll also leave this post in our product feedback topic as I think it would make a great feature request for our product managers to review.
Por favor, entrar para comentar.