Tree structure of my Zendesk

Respondida

3 Comentários

  • Jupete Manitas
    Zendesk Customer Care
    Hi there, thanks for writing in!
     
    Can you share more information about the tree structure you are referring to? If you are looking for a tree-like board/boxes of a category down to sections > articles, currently that is not supported natively but may use the built-in Reordering knowledge base content within categories and sections, and the Viewing and managing your content hierarchy in Arrange Articles.
     
    Otherwise, you may post your guide functionality on your mind in the community as product feedback for Guide. Thank you!
    0
  • Inès POLET

    Hello!

    Thank you for your answer. :)

    I had in mind something more like a "mind map", a visual tree structure, to get a global view of the information organization. Currently, I do it manually with MindMeister website, but it's time-consuming.

    0
  • Jupete Manitas
    Zendesk Customer Care
    You are welcome, Inès POLET
    And thank you for sharing your desired functionality. Yes, this is not supported for now in the Guide admin settings but this is good functionality that you can share in the community. Thank you!
    0

Por favor, entrar para comentar.

Powered by Zendesk