How to modify Ticket ID Format ?

Respondida

Renaud Croix

• 19 de agosto de 2022 09:31

Hello,

I would like to modify the Ticket ID format (for example: Txxx).
What's the process to follow up to do it ?

Thank you very much 

• Gabriel Manlapig

  • 22 de agosto de 2022 00:57

  Zendesk Customer Care

  To answer your question, this is currently not possible. Ticket numbers / ID in Zendesk are integers format only. For more information, please see this article: Changing your ticket ID starting number

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