• Serge BERTAINA DUBOIS

  • 21 de agosto de 2022 13:16

  Hi Praveen, 

  look on this side:
  https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/

  regards

  Serge.

• praveen kumar

  • 23 de agosto de 2022 06:06

  Hey Serge,

  I'm looking for something like this https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/#list-trigger-action-and-condition-definitions but for automations. 

• Serge BERTAINA DUBOIS

  • 23 de agosto de 2022 07:33

  Hi Praveen,

  Indeed, there is no API dedicated to automation actions.

  A simple list of "Automations" (https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/#list-automations) will allow you to find the actions.

  Look at the json format of the automations:
  https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/#json-format
  the "actions" element contains all of this.

  friendships,
  Serge.

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