• Brett Bowser

  • 29 de agosto de 2022 14:13

  Zendesk Community Manager

  Hey there,
   
  It looks like you have a ticket open with our Finance team to get this issue resolved. From what I can tell, your account is already pending cancelation so you should be all set. Someone from our Finance team will follow up with you and share more information.
   
  Cheers!
  
• Janet Jones

  • 23 de setembro de 2022 18:07

  I've been trying to cancel my subscription and I can't.  Ive emailed and apparently there is no longer an email for support.  I can't find where to cancel on my account. The option to cancel is no where on my account. Ive never experienced so much difficulty trying to cancel. I just got billed again yesterday.  Ive never used my account, I need to cancel and I need this refunded. 

• Dave Dyson

  • 25 de setembro de 2022 01:06

  Hi Janet, it looks like your request has been forwarded to our finance team -- we appreciate your patience!
  
• Daniel Jenner

  • 26 de outubro de 2022 19:22

  Hi Dave, can you please add my account to the 'to be canceled' list and have your Finance team reach out to us, so I can provide you/them with the required information.  We switched to another product and forwarded our CNAME record, but now can't access the Admin panel to cancel.  Thank you.

• Anne Ronalter

  • 27 de outubro de 2022 13:56

  Zendesk Customer Care

  Hello Daniel,
  
  I have created a ticket and your behalf and will reach out to you via Email in regards to the cancellation of the account.
  
• Sunny Singh

  • 1 de novembro de 2022 03:12

  I think I need one too. I know we have an account with you the last tech guy created—but I can't figure out how to cancel it. I don't know where the product is installed, so I don't know how to open the product to do it. 

• Brett Bowser

  • 1 de novembro de 2022 16:09

  Zendesk Community Manager

  Hey Sunny, 
   
  I've created a ticket on your behalf so our Customer Care team can dig into this further with you.
   
  You'll receive an email shortly stating your ticket has been created.
   
  Cheers!
  
• Alec Winters

  • 21 de novembro de 2022 21:11

  Hi, I would like to cancel to! Can't find the option anywhere...please help

  Thanks,

  -Alec

• Craig Lytle

  • 4 de dezembro de 2022 23:06

  I too need to cancel our account: WaveOne

  Please give me a status as a possible.

   

• Craig Lytle

  • 4 de dezembro de 2022 23:08

  With all the comments trying to close their account, and no means to do so… and no response to email support, I have to ask:
  Is Zendesk going out of business?  

• Brett Bowser

  • 5 de dezembro de 2022 17:39

  Zendesk Community Manager

  Hey Craig,
   
  Sorry you haven't heard back from us! I've created a ticket on your behalf so our Customer Care team can follow up with you regarding your account cancellation. You should receive an email shortly stating your ticket has been created.
   
  Appreciate you bringing this to our attention!
  

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