How do you create a trigger to add a tag to the child tickets created?

Respondida

3 Comentários

  • Dane
    Zendesk Engineering
    Hi Gina,
     
    Unfortunately, trigger conditions will not be able to help on your use case due to one of the condition will not be present on the Side Conversation ticket that will be created. That is the Ticket Type.
     
    The only possibility is to use the group the the side conversation will be assigned to for the trigger condition. However, there will still be some steps that should be done manually.
     

    0
  • Gina R

    Hi Dane,

    Thanks for your response! Is there any possibility to implement something that could help with this type of use case? Or if you have a better way to track side conversation tickets in general, that would be super helpful!

    Best,

    Gina

    0
  • Dane
    Zendesk Engineering
    Hi Gina,
     
    Like my example above, you can utilize those conditions to add tags to newly created tickets from Side Conversation. There's no actual workflow that can be used directly from the parent ticket.
     
     
    0

Por favor, entrar para comentar.

Powered by Zendesk