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Extract Data from original Ticket

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Gaz Armes

Publicado 16 de set. de 2022

Hi,

We receive tickets on a regular basis that we need to extract a Reference from the body of the email to place into the ticket reply. 

the reference is normally at the bottom of the initial email.

Is there any way that this can be done using a macro etc.

example: Ref:MSG024190018_KJQ0sA1fKP2Udvr7Zl

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    Anne Ronalter

    Zendesk Customer Care

    Hi Gaz,

    Thank you for your Feedback on this.

    Unfortunately, something like that is currently not possible with Zendesk.

    You might be able to find something in our Marketplace with a 3rd party App:
    https://www.zendesk.com/marketplace/ 
     

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